Questions & Answers

Write us an email, or send an email directly by clicking "Contact Us" below.

SEND US A MESSAGE

CONTACT INFORMATION

4230 North Normandy Ave.,
Chicago, IL 60634
United States

1-800-777-5331

Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

 If you think your product is not working correctly or you have a question on how to operate your product, we suggest you call our Customer Service Representative. Contact the Customer Service help line at: 1-800-777-5331 Monday-Friday from 7:30AM – 4:45PM Central Time or email custserv@spectraintl.com.

GENERAL INFORMATION

Who is Spectra?

Spectra and their Asia subsidiary, IMA-Hong Kong, LTD., have been an integral part of the consumer electronics business for the past 40 years.  Spectra has supplied products to every major retailer in the United States, and has conducted business on every continent in the world.  In addition to retailers, Spectra has been successful in the premium, direct mail and online channels of the industry.  Over 15 years ago, Spectra formed a strategic partnership with Marino Andriani, LLC to provide Hello Kitty brand electronics and household products.  The product line now includes Studebaker brand retro audio products and turntables, Karaoke Night brand machines, and others.

What is the warranty on your products? How can I learn more?

All of our products have a 90 day warranty from the original date of purchase.  For information on our warranty, please visit https://www.spectraintl.com/index.php/support/warranty-information.

I have one of your items that I no longer use and would like to recycle it, where can I bring it?

We are committed to environmentally responsible business practices.  For general recycling information and to find out more on how to recycle your product, please visit https://www.spectraintl.com/index.php/about/spectragrn.

Do you have a customer service hotline?

Yes.  Call our Customer Service help line at: 1-800-777-5331 Monday – Friday from 7:30AM – 4:45PM Central Time or email custserv@spectraintl.com.

I lost my owner's manual, how can I obtain a new one?

You can download a copy of your owner’s manual any time from our site at https://www.spectraintl.com/index.php/support/user-manuals.  If you think your product is not working correctly, we suggest you call our Customer Service Representative first before returning it.  Often we can solve the problem over the phone.  Contact the Customer Service help line at 1-800-777-5331 Monday – Friday from 7:30AM – 4:45PM Central Time or email custserv@spectraintl.com.

What is California Proposition 65?

California’s Proposition 65 entitles California customers to special warnings for certain products that contain chemicals above certain threshold levels.  For more information go to https://www.p65warnings.ca.gov/.

PRODUCT INFORMATION

What makes Studebaker such a unique brand?

Great audio designs with a retro feel, state of the art features and high end quality at affordable prices.

How do I care for and maintain my vinyl albums?

Studebaker offers two top notch record cleaners model SB445 and SB450 available on Amazon.

Does the Master Blaster have batteries and how long does a full charge last?

Yes.  It has two built-in rechargeable lithium batteries for three hours playback at 50% volume.

What is a magnetic cartridge and why should I pay for one?

A magnetic cartridge is a mechanical device that converts vibrational energy from a stylus riding in a record groove into an electrical signal that is subsequently passed through amplification and then converted into sound energy by a loudspeaker system.  They produce better sound than ceramic cartridges because their styli are lighter and move more freely.  This yields a more accurate sound from the record as well as less wear and tear on the record.

Can I replace the magnetic cartridge?

Yes.  Replace with Audio Technica AT3600LA (Moving Magnet type) with ATN3600 stylus.